Provided exceptional guest service and ensured adherence to luxury standards as Chief Concierge. Achieved AAA Diamond Award recognition while leading concierge operations.
Managed luxury events and weddings, high-end events, and guest experiences at one of the most prestigious Five Diamond resorts in Mexico.
Responsible for coordinating international clients, promoting the hotel abroad, bespoke event design, vendor management, and execution of high-profile luxury weddings and events, ensuring exceptional guest satisfaction and premium service standards.